SV3 Visitor | Admin Settings | Troubleshooting: Admin Configuration Issues

Overview

This guide provides fast solutions to common admin-related issues that impact scheduling, check-in, notifications, and kiosk function.

Audience: Tenant Admins, Building Admins

A. User & Permission Issues

User Can’t Log In

Causes:

• Incorrect email

• User not invited

• Permission mismatch

Fix:

• Re-invite user

• Confirm correct email

• Check permissions in Admin → Members

User Can’t Schedule Visitors

Causes:

• Missing “Schedule Visitors” permission

Fix:

• Enable in Admin → Permissions

Host Not Receiving Notifications

Fix:

• Confirm host email is correct (sv3.com or sv3.us)

• Ensure they were added as an organizer

• Verify host is active in tenant

B. Contacts & Group Issues

Duplicate Hosts or Contacts

Fix:

• Remove duplicates

• Update contacts section

• Ensure consistent naming conventions

Auto-Filled Incorrect Visitor Data

Fix:

• Correct the contact record

• Search for duplicates

• Remove outdated profiles

C. Kiosk Issues

Kiosk Not Displaying Custom Text

Fix:

• Re-save kiosk settings

• Restart the kiosk

• Check Wi-Fi connection

Badge Printer Not Connected

Fix:

• Restart printer

• Reconnect via kiosk settings

• Verify badge stock is loaded correctly

D. Watchlist Issues

Watchlist Not Triggering Alerts

Fix:

• Verify watchlist is assigned to the correct building

• Ensure guard permissions exist

• Confirm photo/identifiers are complete

E. Stacking Plan Issues

Tenant Missing or Incorrect

Fix:

• Add or update lease in Stacking Plan

• Retire outdated leases

When to Escalate to Support

• Kiosk freezes repeatedly

• Badge printing errors persist

• Watchlist notifications fail across multiple entries

• Permissions appear correct but functions don’t work