SV3 Visitor | Admin Settings | Building-Level Settings: Guards, Watchlists & Kiosk Configuration

Overview

Building-level settings give Building Admins full control over lobby operations, guard permissions, watchlists, and kiosk behavior.

Audience: Building Admins (tenant admins may have view-only access)

A. Managing Guards

1. Go to Building Admin.

2. Select Guards.

3. Drag a user from the left-hand users list into the Guards list.

4. Release to assign the user as a guard.

Tip:
A user must first exist in the Building Group to be assignable.

B. Creating & Managing Watchlists

Create a Watchlist

1. Go to Visitor Check-In → Watchlists.

2. Click New List.

3. Enter list name, description, type, instructions, and building.

4. Save.

Add a Person

1. Select the watchlist.

2. Click Add Person.

3. Enter first+nickname, last name, characteristics, and instructions.

4. Upload a photo.

5. Save.

Edit or Remove Watchlists

• Click the watchlist → Edit → update or delete entries.

Add Notification Recipients

1. Click Edit.

2. Go to Notification List.

3. Add name, email, phone.

4. Save.

C. Configuring Kiosk Settings

Update Kiosk Text

1. Go to Building Admin → Kiosk Settings.

2. Edit welcome text, button labels, instructions.

Manage Features

• Enable/disable walk-in check-in

• Enable photo capture

• Adjust style themes

• Add thank-you screens

Save Settings

• Scroll down and click Save Settings.

Tip:
Test kiosk changes immediately to ensure proper behavior.

Additional settings may be available contact support

Best Practices

• Review watchlists weekly

• Remove outdated watchlist entries for security accuracy

• Restart kiosks daily for best uptime

• Avoid over-customizing kiosk text to prevent visitor confusion