SV3 Visitor | Email Troubleshooting | Overview: Invitations, Notifications & System Emails

Overview

SV3 Visitor sends automated emails and SMS messages during the visitor lifecycle. Understanding what messages exist, who receives them, and what triggers them helps prevent delivery issues and reduces Support tickets.

This article explains how Sv3 Visitor emails function behind the scenes.

Types of Emails Sent by SV3 Visitor

1. Visitor Invitation Emails

Sent to the visitor after they are scheduled.
Includes:

• QR code

• Visit date & time

• Host name

• Check-in instructions

• Building-specific details

Trigger: Host or Admin schedules a visitor and clicks Submit.

2. Visitor Arrival Notifications (to Hosts)

Sent to the host or organizer when the visitor checks in.
Includes:

• Visitor name

• Time of arrival

• Optional building instructions

Trigger: Guard or kiosk checks the visitor IN.

3. Watchlist Notifications (Building Security)

Sent when a visitor matches someone on a building’s watchlist.
Includes:

• Watchlist name

• Visitor information

• Guard instructions

Trigger: Check-in attempt at guard desk or kiosk.

4. Kiosk Check-In Confirmations (optional)

Sent when a visitor self-checks in at a kiosk.
Sent to: Host or building contact.
Includes:

• Visitor name

• Check-in confirmation

5. Password Reset Emails

Sent when a user clicks “Forgot Password” on the login screen.

How SV3 Visitor Sends Emails

• Emails are sent instantly from the system as soon as the triggering event happens.

• System uses the email address entered by the host or stored in the user’s profile.

• SMS messages are sent only if mobile numbers are provided.

Information Required for Emails to Send

• Correct visitor email address

• Correct host/organizer email address

• Active user profile (host must not be disabled)

• Valid tenant configuration

• Invitation must be fully submitted

Missing or incorrect data will result in email delivery failure.

Common Reasons Emails Fail

• Typos in visitor or host email

• Host did not add organizer correctly

• Notification toggle not checked

• Invitation not submitted

• Email went to spam

• Visitor unsubscribed from system emails

• Company firewall blocked email

End Result

A basic understanding of Sv3 Visitor email types dramatically improves your ability to manage invitations and notifications effectively.