Overview
Host notifications fail more often because organizers were not set correctly. This article explains how to configure organizers, host assignments, and notification preferences to ensure messages are delivered.
A. Understanding Organizers
An organizer is anyone who:
Scheduled the event
Should receive arrival notifications
Should receive kiosk or watchlist alerts (optional)
Organizers must be listed during scheduling; hosts will not receive notifications otherwise.
B. Add or Remove Organizers
Open the scheduled visitor event.
Go to Organizers.
Add organizer by entering their email and clicking Add.
To remove, click Remove.
Click Save.
Important:
Organizers must be valid users in the tenant to receive notifications.
C. Enable “Notify on Visitor Arrival”
Open the visitor event.
Under Organizers, check Notify on Visitor Arrival.
Save your changes.
This ensures the host receives email and/or SMS when the visitor arrives.
D. Correcting Host Email Addresses
If host email was entered incorrectly:
Open the event.
Go to Organizers.
Remove the incorrect email.
Add the correct email.
Save.
Resend the invitation if needed.
E. Update Tenant Primary Contact (Tenant Admin Only)
Go to Admin → General.
Change primary contact.
Save.
The primary contact is the default recipient for walk-in approvals.
F. Verify Host Permissions
Hosts must have permission to:
Log in
View visitors
Schedule events (if applicable)
If not:
Tenant Admin → Admin → Permissions
Enable correct permissions.
Save.
Common Causes of Notification Failure
Host not added as organizer
Wrong email address
Notification checkbox not selected
Host disabled or removed from group
Duplicate organizer entries
Visitor checked in under a different profile
End Result
Correctly configured organizers ensure email/SMS notifications work reliably for all hosts.
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