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SV3 Visitor | Email Troubleshooting | Resend Visitor Invitations & Arrival Notifications

Ruth Spina
Updated

Overview

Sometimes a visitor can’t find their invitation or QR code, or a host missed their arrival notification. You can quickly resend these messages without needing Support.

This guide covers how to resend all types of SV3 Visitor emails.

A. How to Resend a Visitor Invitation (QR Code)

1. Find the Visitor’s Scheduled Visit

  1. Click Schedule.

  2. Select Scheduled Visitors.

  3. Search by name or date.

  4. Open the visitor record.

2. Resend Invitation

Inside the visitor record:

  • Click Resend Invitation (or Send Again depending on your tenant setup).

This immediately sends:

  • QR code

  • Visit details

  • Instructions

B. How to Update Email Before Resending

If the visitor used the wrong email:

  1. Open the visitor record.

  2. Click Edit Visitor.

  3. Correct the email address.

  4. Click Save.

  5. Click Resend Invitation.

Tip: Do NOT create a duplicate visitor record — always edit the existing one.

C. How to Resend Host Arrival Notifications

Hosts sometimes delete or miss arrival notices.

To resend:

  1. Go to Visitors → Visitor Log (or Scheduled Visitors).

  2. Open the visitor record.

  3. Ensure the correct host(s) are listed under Organizers.

  4. Add missing organizers if needed.

  5. Click Resend Notification.

If the visitor is already checked in, the system will send a second arrival notification.

D. How to Resend Watchlist Notifications (Admins Only)

If a watchlist match occurred:

  1. Go to Watchlists.

  2. Open the watchlist entry.

  3. Review notification recipients.

  4. Manually forward the alert or re-trigger via guard check-in simulation.

Most buildings do not manually resend watchlist alerts — follow your security SOP.

E. When a New Invitation Must Be Created Instead

Resending may not work properly if:

  • The wrong date was used

  • Visitor email has changed significantly

  • Data was corrupted or overwritten

  • Visitor was accidentally deleted

In these cases:
Create a new invitation with correct information.

End Result

You can now instantly resend invitations and notifications without involving Support, keeping visitor operations fast and seamless.

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