Reply-based guest check-out, plus security updates across the platform.
What's new
Guests can now be checked out of a facility by replying to a text message, rather than requiring a staff member to update the record manually.
Each facility's reply keywords, eligible statuses, and confirmation message wording are configured individually. Standard carrier keywords like STOP, START, and HELP continue to control message opt-in and do not check a guest out.
This is off by default. Contact your support contact if you'd like it enabled for your site.
Who this affects
Facilities that want guests to check themselves out by text. Nothing changes for your site until reply-based check-out is turned on.
What you need to do
Nothing is required. If you want reply-based check-out enabled, reach out to your support contact to go over your keywords, eligible statuses, and confirmation message wording.
Also in this release
- Security updates across the platform's authentication and shared service components, addressing all known critical and high severity findings from our most recent scans.
- Fixed cases where dock occupancy sensors were reporting correctly in the sensor portal but not reflecting as occupied in SV360.
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