Run Diagnostics on a Kiosk

Check a Kiosk’s connection and send a diagnostics report to Building Intelligence Support.

Before you start

• Physical access to the iPad running the SV3 Enterprise Kiosk App
• Today’s access code from BI Support — email support@sv3.com. Codes are issued per day.

Steps

1. On the Kiosk welcome screen, tap the version number in the bottom-right corner of the footer.
   
2. Enter the code from Support in Access code, then tap Continue. The dialog names your organization.
   
3. Read Status. Connection shows the current state and how long it has held.
   
4. Tap Run Connectivity Test. Three checks return with response times.
   
5. Tap Reconnect Now if Connection is not healthy.
   
6. Tap Send Diagnostics to Support. A six-character code appears. Give that code to Support so they can find your logs.
   
7. If the Kiosk is connected to a printer, you will also have the option to Test Print.
8. Tap Close.

Tip: Copy to Pasteboard copies the full log to the clipboard if you would rather paste it into an email or a note yourself.

Result

Support has the diagnostics report and the code that points to it.

Troubleshooting

• Access code rejected — the code is only good for the day it was issued. Request a new one.
• Test Print is dimmed — the Kiosk has no printer connected.
• A connectivity check fails — send the diagnostics report and give Support the code.