Delete a visitor's identifiable data

Erase a visitor's personal details from a visit when they ask you to, while keeping the visit on record for reports.

Before you start

• You need the Receptionist, Security Officer, or Local Admin role.
• For background on what's kept and what's removed, see about visitor data privacy.

Steps

1. On the Dashboard, click the visitor's name to open the Visit Details page.
   
2. Click Delete Identifiable Data.
   

Warning: Deleted personal details can't be recovered.

Result

The visitor's name, email address, phone number, and photo are deleted. The visit stays on record with details that don't identify the person, such as the Visit Type and Citizenship.

Related

• About visitor data privacy
• Set a data retention period
• Use the Dashboard