SV3 Visitor | Getting Started | Check In a Scheduled Visitor (QR Code or ID Scan)

Purpose

This article provides step-by-step instructions for checking in scheduled visitors using the desktop Guard interface.

Steps to Check-In a Scheduled Visitor

1. Go to the Schedule Tab

Guards must be in the Schedule tab to begin.

2. Scan Visitor’s QR Code

• Use the barcode/QR scanner

• Visitor’s record will instantly appear

• Confirm the match (name, company, host)

If QR code does not scan:
Switch to ID scan or manual search.

3. Scan/Swipe the Visitor’s ID (Optional but recommended)

• System attempts to auto-match records

If the visitor is scheduled, their profile appears automatically.

4. Take the Visitor’s Photo

Click the camera icon to capture a new photo if required.

5. Click “IN”

This officially checks the visitor into the building.

6. Print Badge

• Badge prints automatically

• If not, click the dropdown → Badge Only

7. Host Receives Arrival Notification

All designated hosts/organizers receive an email and/or SMS alert.

Best Practices

• Always attempt QR code scan first — fastest method

• If visitor appears but photo fails, refresh camera and try again

• If badge doesn’t print, use Badge Only before troubleshooting

• Double-check visitor’s name spelling when manually searching