Purpose
Optimizes lobby operations, reduces wait times, and improves security.
Operational Best Practices
1. Encourage Pre-Registration
Hosts should use single invites or guest lists to prevent walk-in delays.
2. Use QR Codes for Speed
QR scanning is faster than ID scanning — ideal for high-volume mornings.
3. Deploy a Kiosk
Reduces lines
Perfect for frequent contractors
Ideal during events or rush periods
4. Maintain Badge Printers
Replace stock early
Clear jams quickly
Restart printers daily if needed
Security Best Practices
1. Always Validate Identity
Never skip ID verification unless building policy allows.
2. Respond to Watchlist Alerts Immediately
Follow your internal SOP and escalate to security supervisors.
3. Log All Visitors Accurately
Mistakes impact reporting, audits, and security workflows.
Host & Tenant Best Practices
1. Keep Contact Information Updated
Old emails = missed notifications.
2. Use Recurrence for Contractors
Cuts down walk-in traffic and eliminates duplicates.
3. Avoid Duplicate Visitor Profiles
Search before adding new visitors.
Kiosk Best Practices
Place the kiosk in a visible location
Provide clear QR code signage
Restart daily for stability
Keep software updated
Outcome
Following these practices results in:
Faster arrival processing
Reduced lobby congestion
Fewer Support tickets
Improved tenant/visitor satisfaction
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